SJWEH Supplements are open access, (mostly) non-peer-reviewed articles usually published in theme issues or as part of a series of papers from a conference or workshop. Scand J Work Environ Health stopped publishing SJWEH Supplements in 2009.

Article

SJWEH Supplements 2007;(no 3):81-84    pdf

Holistic approaches to the prevention of musculoskeletal disorders among call-center workers

by Caple DC

The approach to the prevention of musculoskeletal disorders in call centers has primarily focused on specific postures and work practices. The postures are generally static erect or reclined in nature, and the work practices include rest breaks and stretching exercises. From observations of call-center operators undertaking their duties, it is evident that a wide range of postures is used and a broader range of strategies is required to prevent musculoskeletal disorders. They include a recognition of the relationship between cognitive workload demands and psychosocial and social stressors on the development of musculoskeletal symptoms. A holistic approach is required to prevent musculoskeletal disorders that embraces each causal factor and their interrelationships.